Q. How do I make a reservation?
A. You can book your stay directly through the Bahama Bay® Resort website or by contacting our reservations team. Booking direct ensures the best available rates and the most accurate, up-to-date property information.
Q. What payment methods do you accept?
A. We accept all major credit cards. Payment requirements may vary by property and season and will be clearly outlined during the booking process and in your confirmation email.
Q. What is your cancellation policy?
A. Cancellation policies vary by property, travel dates, and reservation type. The specific terms for your stay will be displayed during booking and included in your confirmation email.
Q. What is the minimum age required to book a stay?
A. Minimum age requirements vary by property. In most cases, the primary guest must be at least 25 years old to reserve and check in. A valid government-issued ID may be required.
Q. Is Bahama Bay® Resort pet-friendly?
A. No. However, officially recognized service animals are allowed, but must be registered with the front desk/clubhouse.
Q. What are the check-in and check-out times?
A. Check-in and check-out times vary by property. Your specific arrival and departure details will be provided in your confirmation and pre-arrival communications.
Q. Is early check-in or late check-out available?
A. Early check-in and late check-out may be available depending on availability and the specific property. Requests are not guaranteed but will be accommodated when possible.
Q. How do I receive check-in instructions?
A. Check-in instructions are sent prior to arrival, typically by email. These may include keyless entry details, access codes, or on-site guidance depending on the property and location.
Q. Is parking available?
A. Parking availability varies by property and island. Parking details will be shared in your confirmation or pre-arrival instructions where applicable.
Q. What amenities are included with my stay?
A. Amenities vary by property and are listed on each property’s detail page. Common amenities may include Wi-Fi, kitchens, air conditioning, outdoor spaces, and shared community features where applicable.
Q. Do the homes include Wi-Fi and basic supplies?
A. Most properties include complimentary Wi-Fi, linens, bath towels, and starter supplies. Specific inclusions are outlined in each property description.
Q. What should I do if I experience an issue during my stay?
A. If you encounter any issues, please contact our guest support team as soon as possible. Our local teams are available to assist and will work promptly to resolve concerns.
Q. What do I need to do before checking out?
A. Please gather your belongings and follow the check-out instructions provided for your property. These details will be shared prior to departure.
Q. How do I list my home with Bahama Bay® Resort?
A. To get started, visit our List With Us page or contact our Owner Relations team. We’ll guide you through the onboarding process and next steps.
Q. What services do you provide for homeowners?
A. Bahama Bay® offers full-service vacation rental management, including marketing, reservations, guest communication, housekeeping coordination, maintenance oversight, and owner support. Services may vary by island and property type.
Q. Can I still use my home?
A. Yes. Owners retain personal use of their property and may block dates for personal stays, subject to existing reservations and required notice periods.
Q. How is pricing managed for my property?
A. Pricing is guided by local market trends, seasonal demand, and property performance data. Our goal is to maximize revenue while maintaining long-term booking stability and property care.
Q. How do you handle cleaning and maintenance?
A. We coordinate professional housekeeping and routine maintenance through trusted local teams. Properties are inspected regularly, and issues are addressed proactively, with special attention to coastal conditions.
Q. How do you communicate with owners?
A. Owners receive regular updates related to reservations, performance, and property care. A dedicated point of contact is available to support questions and requests.
Q. How do you protect my property?
A. We focus on prevention through careful guest screening, routine inspections, and proactive maintenance to help safeguard your home and its long-term value in an island environment.